Terms of Use – Returns Clerk

1. About these terms

1.1
These terms are an agreement between The Frolic App Pty Ltd (ABN 61 697 066 265), trading as Adderley Data, of Melbourne, Victoria, Australia (‘we’, ‘us’), and the person or business that installs Returns Clerk on a Wix site (‘you’).
1.2
By installing or using Returns Clerk, you agree to these terms. If you don’t agree, don’t install or use it.
1.3
Wix’s own terms also apply to your use of Wix and the Wix App Market.
1.4
Our Privacy Policy explains what the app keeps, where it keeps it and who can see it.

2.1
We give you a non-exclusive, non-transferable licence to use Returns Clerk on the Wix site where you install it, to handle your store’s returns, while it is installed and you keep to these terms.
2.2
You may not copy, resell or sublicense the app, or try to get around its limits or security.
2.3
We own the app. As between you and us, your store’s data is yours.

3.1
Your returns policy. You set your store’s returns and refunds policy and tell your customers about it. Returns Clerk does not set one for you.
3.2
Your decisions. You decide whether to approve, decline or refund each request, and you confirm each refund. You are responsible for those decisions.
3.3
Your obligations to shoppers. Your legal obligations to your customers stay yours, including under the consumer and privacy laws that apply to your store.
3.4
The app’s collections. Keep the app’s two collections in your site’s CMS admin-only, as they are set up, so that only your site’s administrators can read or change their items.
3.5
No editing by hand. Don’t edit return request items in the CMS. The app checks each request against its history, and pauses refunds on an order whose request was edited until the change is put back.
3.6
Lawful use. Use the app lawfully, and only to handle returns for your own store.

4.1
Returns Clerk has a free plan and paid plans, shown on its Wix App Market listing. Every feature is on every plan. Plans differ in how many return requests a month your store can take.
4.2
Wix bills and collects every plan fee. We never ask you for card or bank details.
4.3
Cancelling a plan, and refunds of app subscription fees, are handled by Wix under Wix’s terms.
4.4
When your plan’s allowance for the month is used up, shoppers are told to contact your store directly, and the Returns page shows you a link to upgrade.
4.5
If a plan’s price changes, Wix applies the new price to new users only.

5.1
When you confirm a refund, Wix’s payment systems carry it out on your instruction. Returns Clerk never holds or moves money itself.
5.2
Wix calculates each refund for exactly the items and quantities in the request, and you see the amount before you confirm.
5.3
For payments made outside Wix, such as offline or manual payments, Wix records the refund and you pay your customer back yourself.
5.4
If a payment provider later fails a refund, Wix shows that on the order. It is your responsibility to check that a refund reached your customer.
5.5
We are not responsible for how Wix or a payment provider processes a refund.

6.1
Returns Clerk runs on Wix. Wix may change, suspend or remove its platform, the Wix App Market or the app at any time, and we can’t control that.
6.2
We may change the app’s features. We give notice of changes on this site.
6.3
We don’t promise that the app will always be available or free of errors.

7.1
Email apps@adderleydata.com. We aim to answer within one business day, Melbourne time, on every plan.

8.1
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, or under any other law, that cannot be excluded, restricted or modified.
8.2
Where the law lets us limit our liability for failing to meet such a guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
8.3
Subject to clauses 8.1 and 8.2, our total liability to you for all claims arising out of or in connection with Returns Clerk or these terms, however caused, including by negligence, is limited to the fees you paid for Returns Clerk, through Wix, in the 12 months before the claim.
8.4
Subject to clause 8.1, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill.

9.1
You can stop using Returns Clerk at any time by uninstalling it. Cancel a paid plan through Wix.
9.2
We may suspend or end your use of Returns Clerk if you breach these terms, if your use puts shoppers, other stores or the app at risk, or if Wix requires it.
9.3
We may stop offering Returns Clerk. If we do, we will give notice on this site first.
9.4
When the app is uninstalled, Wix’s rules for app collections apply to its collections and their items. If you want the items gone, delete them in the CMS before you uninstall.
9.5
Clauses 3, 5, 8, 11 and 12 continue after these terms end.

10.1
We may change these terms. When we do, the effective date at the top changes, and we announce material changes on this page.
10.2
If you keep using Returns Clerk after a change takes effect, the changed terms apply.

11.1
The law of Victoria, Australia governs these terms. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

13.1
Email apps@adderleydata.com. The Frolic App Pty Ltd, ABN 61 697 066 265, trading as Adderley Data, Melbourne, Victoria, Australia.